Author: Amy Onorato

6 Ways AI is Transforming Marketing and Customer Experience

Artificial intelligence (AI) is transforming marketing and customer experience in new an innovative ways. We asked marketing leaders to share their perspectives.

Infographic - AI and Personalization: Are Brands Getting Customer Experience Right?

Infographic: Are Brands Getting Customer Experience and AI Right?

People are open to AI’s growing role in marketing. But what industries are getting it right, and how can brands improve the customer experience? See the data.

Report: Consumers Open to AI in Marketing, But Privacy Concerns Remain

CDP.com asked 2,500+ adults in the U.S. to share their opinions on AI in marketing, customer service, and the customer experience. Here’s what we found.