Getting Personal: Consumer Perspectives on AI in Marketing and Customer Service
Artificial intelligence (AI) has completely transformed how marketers interact with customers. But while AI’s value may seem clear to marketers, consumer perception isn’t as cut and dry. CDP.com asked 2,502 U.S. consumers to share their perspectives on AI in marketing, customer service and the customer experience.
Publish By: CDP.com
Publish Date: April 2022
Author: Treasure Data