Original survey of 2,502 U.S. consumers reveals how people really feel about AI in marketing and customer service. Download the full research report.
Brian Carlson 1 min read Artificial intelligence (AI) has completely transformed how marketers interact with customers. But while AI’s value may seem clear to marketers, consumer perception isn’t as cut and dry.
CDP.com asked 2,502 U.S. consumers to share their perspectives on AI in marketing, customer service and the customer experience.
Published by: CDP.com
Brian Carlson is the Founder and CEO of RoC Consulting, a digital consultancy that helps brands establish the optimal balance of content, technology and marketing to achieve their goals.
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