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Category: Customer Experience

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What Is Customer Experience (CX)?

While the definition of customer experience (CX) is simple, managing it is anything but. Find out how changing consumer expectations are redefining CX.

7 Ways to Elevate Customer Service with a CDP

Providing excellent customer service is essential for driving customer retention, loyalty and advocacy.  According to Shep Hyken‚Äôs 2023 ACA Study on customer experience, 76 percent